Stepping up your customer service game and..zombies?

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WRITTEN BY lclark 4 years ago
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In a guest Post by Peter Shankman, Author of Zombie Loyalists: Using Great Service to Create Rabid Fans, you’ll learn why only companies with impeccable customer service will survive the Zombie Apocalypse.

Brian Solis said it before, countless times. In this new economy, the differentiating factor, that above all else, will be the concept of trust. If we have a good experience with a vendor/merchant/restaurant/business/service, and we appreciate what that business did for us, the sentiment of our interaction will be posted automatically, sometimes even without us doing anything.

Read the full post at

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